Refund Policy
REFUND, RETURN & EXCHANGE POLICY
At The Greek Stitch, we are committed to providing our customers with a premium shopping experience. Each order is carefully processed, and we take pride in delivering quality merchandise that represents our brand.
By placing an order with The Greek Stitch, you acknowledge that you have reviewed our product descriptions, sizing information, shipping policies, and the terms outlined below.
We encourage all customers to carefully review their orders before completing a purchase.
1. ALL SALES & FINAL SALE ITEMS
All sales are considered final unless otherwise stated in this policy.
The Greek Stitch does not offer refunds, returns, or exchanges for:
- Changes of mind or personal preferences.
- Incorrect sizes selected by the customer.
- Items that do not fit as expected when the correct size was shipped.
- Custom-made or personalized merchandise.
- Preorders and made-to-order merchandise, except where required by law.
- Items purchased during promotional or clearance sales, unless otherwise stated.
- Items that have been worn, washed, altered, damaged, or used.
Customers are responsible for reviewing the sizing charts and product descriptions provided before purchasing.
Final-sale restrictions do not apply when merchandise is defective, incorrect, or not received and a remedy is required by applicable law.
2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We carefully inspect and package merchandise before shipment. However, we understand that errors or damage may occasionally occur.
If you receive a damaged, defective, or incorrect item, please contact us at sales@shopthegreekstitch.com within five (5) calendar days of delivery.
Your email should include:
- Your full name.
- Your order number.
- A description of the issue.
- Clear photographs showing the damage, defect, or incorrect merchandise.
- Photographs of the original packaging, when applicable.
Once your request has been reviewed, our customer service team will provide instructions regarding the next steps.
Depending on the circumstances, we may offer a replacement, exchange, or refund.
If an error occurred on our behalf, The Greek Stitch will cover reasonable return shipping costs associated with correcting that error.
If the original item must be returned, customers will receive return instructions and, when applicable, a prepaid shipping label.
Please do not return merchandise without receiving authorization from our customer service team.
3. EXCHANGE POLICY
Exchanges are not guaranteed and are subject to eligibility and inventory availability.
When a discretionary exchange is approved, the following conditions apply:
- Merchandise must be unworn, unwashed, and in its original condition.
- Items must be free of stains, odors, perfumes, deodorant marks, pet hair, and alterations.
- Original tags must remain attached when applicable.
- Customers are responsible for applicable return and replacement shipping costs unless the exchange is necessary because of an error by The Greek Stitch.
For approved discretionary exchanges, a $10 prepaid return shipping label fee may apply.
Customers must ship their return within two (2) business days after receiving the return label unless otherwise instructed.
If additional time is needed, please contact our customer service team before the deadline.
Returns shipped outside the authorized timeframe may be declined.
Items returned in unacceptable condition may be shipped back to the customer at the customer’s expense.
The Greek Stitch will not intentionally retain both the returned merchandise and the customer’s payment without providing a resolution consistent with applicable law.
4. LOST, STOLEN OR MISDELIVERED PACKAGES
The Greek Stitch works with established shipping carriers to deliver orders safely and efficiently.
Once an order ships, customers receive tracking information to monitor their package.
While we take reasonable precautions when preparing and shipping orders, delivery issues may occasionally occur while merchandise is in the carrier’s possession.
Packages Marked Delivered but Not Received
If your tracking information indicates that your package was delivered but you cannot locate it, please contact us at sales@shopthegreekstitch.com within five (5) calendar days of the reported delivery date.
Before contacting us, we recommend:
- Checking around your delivery location.
- Confirming the shipping address on your order.
- Checking with household members or neighbors.
- Contacting your apartment complex or building management, if applicable.
- Reviewing any available delivery photographs or carrier notifications.
Carrier Investigations
Once a missing-package report is received, The Greek Stitch will review the tracking information and determine whether a carrier investigation is necessary.
Customers may be asked to provide additional information or cooperate with the carrier’s investigation.
Please understand that carrier investigations may require additional processing time.
If the carrier confirms that a package was lost or incorrectly delivered, The Greek Stitch will review the findings and work toward an appropriate resolution.
Depending on the circumstances, resolutions may include replacement merchandise, store credit where voluntarily accepted, or a refund.
A package marked delivered by the carrier does not automatically establish that the customer received the merchandise.
Incorrect Shipping Addresses
Customers are responsible for entering accurate and complete shipping information at checkout.
The Greek Stitch is not responsible for delivery failures resulting from incorrect or incomplete addresses supplied by customers, except where otherwise required by law.
Additional shipping fees may apply if merchandise must be reshipped because of a customer-provided address error.
Package Theft
If a package is confirmed to have been delivered to the correct address but is subsequently stolen, customers should contact the carrier and, when appropriate, local authorities.
The Greek Stitch will review available documentation and assist where reasonably possible.
Replacement or reimbursement will depend on the circumstances and applicable law.
5. CUSTOMER SERVICE & ORDER CONCERNS
We strongly encourage customers to contact The Greek Stitch directly before initiating a payment dispute or chargeback.
Our team is committed to investigating legitimate concerns and providing reasonable resolutions.
Customers experiencing issues with their orders should email:
sales@shopthegreekstitch.com
Please include your order number and a detailed explanation of the issue.
Our standard customer service response time is 24–72 business hours.
Our offices are closed on recognized holidays, and response times may be extended during peak shopping periods.
Contacting us directly allows our team to review the issue, investigate shipping concerns, and determine an appropriate resolution.
We ask that customers allow our team a reasonable opportunity to respond and investigate their concerns.
Nothing in this policy restricts a customer’s right to dispute a transaction through their financial institution or exercise rights provided under applicable law.
6. PAYMENT DISPUTES & CHARGEBACKS
The Greek Stitch takes payment disputes seriously.
We encourage customers to contact our customer service team before filing a chargeback so that we have an opportunity to address the concern directly.
When a chargeback is initiated, The Greek Stitch reserves the right to provide relevant documentation to the payment processor or financial institution, including:
- Order confirmations and transaction records.
- Shipping and tracking information.
- Carrier delivery confirmations.
- Carrier investigation findings.
- Customer service correspondence.
- Product descriptions and sizing information.
- Applicable store policies.
- Other relevant documentation concerning the transaction.
The Greek Stitch reserves the right to contest disputes when our records support the validity of the transaction.
Initiating a chargeback does not automatically establish that a customer is entitled to retain merchandise or receive a duplicate refund.
Any refund, replacement, or adjustment involving an active payment dispute will be coordinated as appropriate to prevent duplicate reimbursement.
Customers retain all rights available through their payment providers and applicable consumer protection laws.
7. CUSTOM ORDERS, PERSONALIZED ITEMS & PREORDERS
All custom orders, personalized merchandise, made-to-order items, and preorders are considered final sale, subject to applicable law.
Because these products may be manufactured specifically for the customer, orders generally cannot be modified or canceled once production has begun.
Customers are responsible for reviewing and confirming:
- Product designs and customization details.
- Names, spelling, lettering, and personalization.
- Selected sizes and quantities.
- Colors and product specifications.
- Approved mockups, when applicable.
Once production begins, changes may not be possible.
Production & Shipping Estimates
Estimated production and shipping timelines are provided for planning purposes.
These timelines are estimates and are not guaranteed delivery dates unless expressly confirmed in writing.
Delays may occur because of production schedules, material availability, shipping disruptions, or circumstances outside our reasonable control.
If an order cannot be shipped within the promised timeframe, The Greek Stitch will provide any notices, cancellation options, or refunds required by applicable law.
Custom-order and preorder restrictions do not eliminate customers’ rights concerning defective merchandise, incorrect fulfillment, or orders that are not delivered.
8. BULK & CHAPTER ORDERS
Bulk and chapter orders are subject to minimum quantity requirements and any additional terms communicated before purchase.
Unless otherwise agreed in writing, the standard minimum order quantity is 20 pieces.
Orders that do not meet the applicable minimum may be canceled.
If an order is canceled because the minimum quantity requirement has not been met, The Greek Stitch will initiate a refund to the original payment method within 48–72 business hours after cancellation.
The time required for funds to appear in the customer’s account depends on the financial institution.
Custom Bulk Orders
Customers placing bulk or chapter orders are responsible for reviewing and approving all applicable details before production, including:
- Final quantities.
- Size breakdowns.
- Design specifications.
- Personalization.
- Colors.
- Production estimates.
- Shipping arrangements.
Once production begins, changes and cancellations may not be permitted, subject to applicable law.
Any manufacturing errors, incorrect quantities, or defective merchandise should be reported promptly so our team can investigate and determine an appropriate resolution.
9. DISCOUNT CODES & PROMOTIONS
Discount codes cannot be applied to custom orders, bulk orders, or chapter orders unless expressly authorized by The Greek Stitch.
Orders using unauthorized promotional codes may be canceled and refunded.
Discount codes cannot be combined unless specifically stated.
The Greek Stitch reserves the right to modify or discontinue promotional offers, subject to applicable law.
10. RETURN SHIPPING & REPLACEMENTS
Customers must receive authorization before returning merchandise.
For approved discretionary exchanges, customers are responsible for applicable shipping fees.
When The Greek Stitch ships incorrect or defective merchandise, we will provide an appropriate remedy, including applicable return shipping costs.
If a return is required, customers will receive instructions regarding packaging, shipping, and applicable deadlines.
For approved exchanges, replacement merchandise may be shipped once the original item has been received or its return shipment has been verified, depending on the circumstances.
If an appropriate replacement is unavailable, The Greek Stitch may issue a refund to the original payment method.
11. REFUND PROCESSING
Approved refunds will generally be issued to the original payment method.
Once processed, refunds may take several business days to appear, depending on the customer’s bank or payment provider.
Shipping charges are generally nonrefundable for discretionary returns or exchanges, except when a refund of shipping charges is required by law or appropriate because of an error by The Greek Stitch.
We do not guarantee that a refund will appear immediately after processing.
12. POLICY ACKNOWLEDGMENT
By completing a purchase with The Greek Stitch, customers acknowledge that they have had an opportunity to review our product descriptions, sizing information, and applicable store policies.
These policies are intended to establish clear expectations and provide a consistent process for addressing customer concerns.
The Greek Stitch reserves the right to update its policies periodically.
Changes will apply prospectively and will not retroactively alter the terms applicable to previously completed purchases.
Nothing in this policy limits or excludes consumer rights that cannot legally be waived.
CONTACT US
For questions regarding orders, shipping, returns, exchanges, or other concerns, please contact:
The Greek Stitch, LLC
Email: sales@shopthegreekstitch.com
Customer Service Response Time: 24–72 business hours
Thank you for shopping with The Greek Stitch. We appreciate your business and look forward to continuing to provide quality merchandise and exceptional customer service.