Shipping Policy

SHIPPING & DELIVERY POLICY

At The Greek Stitch, we take pride in carefully processing, packaging, and shipping every order. We work with reputable shipping carriers to ensure your merchandise reaches its destination.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment numbers, unit numbers, and any additional delivery instructions.

The Greek Stitch is not responsible for delivery failures resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned because of an incorrect address, additional shipping charges may apply.

LOST, MISSING, OR MISDELIVERED PACKAGES

Once an order has been shipped, customers will receive tracking information to monitor its delivery.

If your tracking information indicates that your package has been delivered but you have not received it, please contact us at sales@shopthegreekstitch.com within five (5) calendar days of the reported delivery date.

Customers should also check with household members, neighbors, building management, and the shipping carrier to determine whether the package was delivered to an alternate location.

Upon notification, The Greek Stitch will review the available tracking information and, when appropriate, initiate an investigation with the shipping carrier.

Please allow time for the carrier to complete its investigation.

If the carrier confirms that a package was lost or delivered incorrectly, The Greek Stitch will review the circumstances and determine an appropriate resolution, which may include a replacement shipment or refund, consistent with applicable consumer protection laws.

DELIVERY CONFIRMATION

A carrier’s delivery confirmation serves as documentation of the reported delivery status.

However, if a customer reports that a package was not received, The Greek Stitch may request additional information from the carrier to investigate the delivery.

CUSTOMER COMMUNICATION & DELIVERY DISPUTES

We strongly encourage customers to contact The Greek Stitch directly before initiating a payment dispute or chargeback.

Our customer service team is available to investigate shipping concerns, communicate with carriers, and work toward an appropriate resolution.

Customers experiencing delivery issues should email sales@shopthegreekstitch.com with their order number, tracking number, and a description of the issue.

Please allow 24–72 business hours for an initial response.

Contacting us directly often allows delivery concerns to be resolved more quickly than through a financial institution.

Nothing in this policy limits a customer’s rights under applicable law or their payment provider’s dispute procedures.

SHIPPING CARRIER DELAYS

The Greek Stitch is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, or carrier operational delays.

We will make reasonable efforts to assist customers experiencing significant shipping issues.